Effective Date: 17.04.26

1. Introduction

This Privacy Policy explains how My Secret House Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website [https://www.my-secret-house.co.uk/].

We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK GDPR.

2. Who We Are

My Secret House Ltd is an interior design and build company offering residential and commercial design services, as well as related services such as styling, project management, and property experiences.

If you have any questions about this policy, you can contact us at:
Email: enquiries@my-secret-house.co.uk
Address: [Insert Business Address]

3. Information We Collect

Information You Provide

We may collect personal data when you:

  • Submit a contact form

  • Request a consultation or quote

  • Contact us via email or phone

  • Subscribe to updates or newsletters

This may include:

  • Name

  • Email address

  • Phone number

  • Project details or enquiry information

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on site

4. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide services

  • Manage design consultations and projects

  • Improve our website and services

  • Send marketing communications (only if you opt in)

  • Comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent – for marketing communications

  • Contract – to provide requested services

  • Legitimate interests – to improve our services and website

  • Legal obligation – where required by law

6. Cookies and Tracking

We may use cookies and similar technologies to:

  • Ensure the website functions properly

  • Analyse website usage

  • Improve user experience

You can manage or disable cookies through your browser settings.

7. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • Website hosting providers

  • IT and analytics service providers

  • Professional advisors (e.g., legal or accounting)

  • Authorities where required by law

8. Third-Party Links

Our website may contain links to third-party websites (for example, related services, bookings, or our boutique store). We are not responsible for their privacy practices.

9. Data Retention

We retain personal data only for as long as necessary:

  • To fulfil the purposes outlined in this policy

  • To comply with legal or regulatory requirements

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

To exercise your rights, contact us at: enquiries@my-secret-house.co.uk

11. Data Security

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

12. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal data from individuals under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: enquiries@my-secret-house.co.uk
Address: [Insert Business Address]

Privacy Policy